Fast, Helpful, U.S. ONLY Based Support
The HOTH is a well oiled machine and we’ve tweaked our production to run as smoothly as possible. We deliver on time, every time and you always get what we promise.
But, if you do need us for questions, clarifications, help on your campaign or ANYTHING else, we’re here to help you succeed, which is why we put such a big emphasis on support.
Let me show you why:
All this stems from our core philosophy:
HOTH – [hawth, hoth]
1. to Hit Over The Head
2. to deliver an experience so awesome that the recipient is overwhelmed
3. to bludgeon with awesomemeness
4. to perform at a level so high above the call of duty that the call of duty must resign to save face
1. I’m about to HOTH these support tickets.
2. Jim was really HOTHed by his improved rankings this week.
3. I’m going to be HOTHing clients all day.
1. something that Hits Over The Head or results in an experience similar to that of being Hit Over The Head
1. That red monster mascot is a total HOTH.
2. Damn! These new features are a HOTH!
The HOTH Philosophy
While the online marketing and SEO industry is saturated with faceless service providers, hiding in the dark, offering semi-acceptable service, we put our names an reputation on our product because we believe in it and we want you to order again and again. This is the reason that A+ service is not an option for us, but a requirement.
Real Quotes From Customers About Our Support
“That sure is some fanatical support, you guys are the Rackspace of link building”
“Thank you so much for this, It is just what I needed and I have already actioned a large amount of changes suggested in your findings and can totally see what you are saying”
“…I’ve been talking to [support] in their live chat for quite a while regarding HOTH and even off topic stuff. I must say, they really care about their customers. Their professionalism is really top notch, couldn’t ask for better people to serve you.”
“We had just received the 2nd report [my] HOTH and I noticed the Blogspot account seemed to have been suspended. No problem, I was already happy with the results but gave a quick heads up to the team… Response came back in less than an hour, I was informed that they were aware of this issue and had already started to address [it]…Really impressed by the service and by the way my minor issue was handled!”